TestOut LabSim A+ Certification Practice Exam

An employee is worried his printer is broken and needs important documents printed urgently. How should you respond?

1. Tell him to buy a new printer

2. Reassure him that most printer issues are easily fixable

3. Suggest he manually write his presentation

4. Advise him to wait until the presentation is over

The correct answer is: Reassure him that most printer issues are easily fixable

Reassuring the employee that most printer issues are easily fixable is the ideal response because it addresses his anxiety about the printer being broken and encourages a problem-solving mindset. By emphasizing that many common printer problems, such as connectivity issues, low ink, paper jams, or software errors, can often be resolved quickly, you help to alleviate his stress and frustration. Additionally, this approach promotes a positive attitude towards seeking solutions rather than jumping to conclusions that may not be necessary. Comforting the employee not only supports him in a moment of urgency but also opens up opportunities for you to provide specific troubleshooting steps, which can lead to a swift resolution. It indicates that he can still rely on a functional printer for his important documents, thereby maintaining his confidence in completing his presentation effectively. This kind of supportive communication fosters a collaborative work environment, helping your colleague feel supported during a stressful time.